Please read these Terms of Service (the “Agreement”) carefully. By clicking to accept this Agreement, you agree to be bound by this Agreement. The headings contained in this document are for reference purposes only. You should print a copy of this Agreement for your records.

This Agreement provides that all Disputes (as defined below) between you and us will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action. YOU HAVE A RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS DESCRIBED in Section 13 (“Arbitration”) below.  Please review Section 13 for the details regarding your agreement to arbitrate any Disputes with us.

  1. Parties to this Agreement

This Agreement is a contract between you (“you”, “your”) and owner of dokkupay.com (Dokkupay), DokkuPay Sdn Bhd. (“Dokkupay”, “we”, “us”, “our”). This Agreement is a legally binding agreement between you and Dokkupay governing your use of the Dokkupay application and website (collectively, the “Services”). If you do not want to be bound by this Agreement, you may not use the Services.

  1. The Services

Through the Services, Dokkupay enables third-party merchants (“Sellers”) to provide an extended repayment feature to buyers (the “Extended Repayment Feature”).  The Extended Repayment Feature enables buyers to pay for goods or services sold through the Seller’s website(s) or in physical stores in installment payments.  Dokkupay initially serves as a third party service provider to such Sellers in providing this functionality.  Immediately after a buyer purchase that utilizes the Extended Repayment Feature, the Seller will assign the contract governing the Extended Repayment Feature (the “Purchase Payment Agreement”) to Dokkupay.  Dokkupay will then stand in the shoes of such Seller in enforcing the Purchase Payment Agreement.  Please note that in the event of a conflict between this Agreement and the Purchase Payment Agreement, the Purchase Payment Agreement will govern.

  1. Eligibility

The Services are intended solely for natural persons that are eighteen (18) years of age or are of the legal age in their state of residence and any registration by, use of, or access to, the Services by any person under 18 is unauthorized, unlicensed and in violation of these Terms of Service.  By using the Services, you represent and warrant that, you are at least 18 years old or are of legal age in your state of residence.

  1. Changes to this Agreement

We may amend this Agreement from time to time. If we make any changes to this Agreement that we deem to be material, we will notify you in advance of such changes via the email address associated with your Account. If you do not have an Dokkupay Account, it is your responsibility to review this Agreement, available on the Dokkupay website from time to time to see if it has changed. If you do not agree with the changes, do not use the Services.

  1. Transfers or Assignments

5.1           You cannot transfer or assign any rights you may have under this Agreement without our prior written consent.

5.2           We may transfer or assign this Agreement, and any rights under this Agreement, to a third party without notice to you or your consent.

  1. Dokkupay Accounts

6.1           You may need your own Dokkupay account (each, an “Account”) to use certain Services, and you may be required to be logged into the Account and have a valid payment method associated with it.  Each person may only hold one Dokkupay Account.

6.2           In consideration of your use of the Services, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on or through the Services or otherwise requested by Dokkupay (“Registration Data”); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data, and any other information you provide to Dokkupay, to keep it accurate, current and complete; (d) promptly notify Dokkupay regarding any material changes to information or circumstances that could affect your eligibility to continue to use the Services or the terms on which you use the Services; and (e) be fully responsible for all use of your Account and for any actions that take place using your Account.

6.3            You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your Account, and you agree to accept responsibility for all activities that occur under your account or password. If your password is lost or stolen, or if you believe there has been unauthorized access to your Account by third parties, please notify us immediately and change your password as soon as possible.

6.4           You may request to close your Account at any time by contacting us at support@dokkupay.com. Your request may take up to 30 business days to process. If you owe any payment to Dokkupay, Dokkupay will not close your Account until that payment has been made, but we may limit your ability to make additional transactions using your Account. You may not close your Account to evade an investigation. You will remain liable for all obligations related to your Account even after the account is closed. Dokkupay will retain your information in accordance with our Privacy Policy (available on the Dokkupay website) and any applicable state or federal law, rule or regulation.

6.5  You fully understand and agree to the Terms & Condition of Direct Debit services and I acknowledge that upon successful completion of this online application, RM1.00 shall be debited from my selected account to ensure the said account is active for the purpose of application for this service. Please note that DokkuPay Sdn Bhd at its sole discretion may refund the RM1.00 subject to its own Terms & Condition. Please contact DokkuPay Sdn Bhd for further details.

  1. Verification and Privacy

7.1           You agree to provide any information or documentation reasonably requested by us to verify your identity in connection with your Dokkupay Account, and you authorize us to make, directly or through third parties, any inquiries we consider necessary to verify your identity. Dokkupay reserves the right to close, suspend or limit access to the Services in the event we are unable to obtain or verify any of this information.

7.2           All information that we receive about you, including information collected in connection with the verification of your identity, will be collected, used and stored in accordance with our Privacy Policy located on the Dokkupay website.

  1. Prohibited Activities

8.1           You agree not to use the Services for any unlawful or fraudulent activity and to immediately contact us if you believe that your Account may be subject to unauthorized use, account takeover or other type of fraudulent activity or security breach. By using the Services, you agree that you will not and will not assist or enable others to do any of the following:

(a)            Breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or agreements with us, including this Agreement;

(b)            Provide false, inaccurate or misleading information to us;

(c)            Provide information belonging to any person other than yourself;

(d)            Use an Dokkupay Account that belongs to another person for yourself or on behalf of another person;

(e)            Use any device, software, routine, file or other tool or technology, including but not limited to any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage or interfere with the Services or to surreptitiously intercept or expropriate any system, data or personal information from the Services;

(f)             Take any action that imposes an unreasonable or disproportionately large load on our infrastructure, including but not limited to denial of service attacks, “spam” or any other such unsolicited overload technique; or

(g)            Commit unauthorized use of the Services, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted to the Services.

(h)            Open or use multiple Dokkupay Accounts.

  1. Intellectual Property

All content included in or made available through the Services, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software is protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property rights) are owned by Dokkupay or one of its affiliates. The copying, redistribution, use or publication by you of any part of the Services, unless expressly permitted in this Agreement, is strictly prohibited. Use of the Services does not give you ownership of any intellectual property rights in any of the content, documents or other materials you access. The posting of information or materials on the Services does not constitute a waiver of any right in such information and materials.

  1. Trademark Notices

The trademarks, service marks and logos (the “Trademarks”) used and displayed on the Services are registered and unregistered Trademarks of Dokkupay.  Other trademarks, service marks and trade names may be owned by others.  Nothing on the Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark or any other Dokkupay intellectual property displayed on the Services.  The name “Dokkupay” and any other Trademarks shall not be used in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without prior written permission from Dokkupay.

  1. Consent to Electronic Communications

11.1         By clicking to accept this Agreement, you are deemed to have executed this Agreement electronically. You consent to electronically receive and access via email or your Dokkupay Account all records and notices related to your Account or the Services that we would otherwise be required to provide to you in paper form. Your consent to receive records and notices electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further records and notices electronically at any time by sending an email to support@dokkupay.com with “Revoke Electronic Consent” in the subject line. Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal.

11.2         To ensure that we are able to provide communications to you electronically, you agree to notify us immediately of any change in your email address by updating your Dokkupay Account or by contacting us via email.

11.3         To view and retain a copy of this Agreement and other communications from us, you will need a device (such as a computer or mobile phone) with a web browser and internet access and either a printer or local or cloud-based storage space. By accepting and agreeing to this Agreement electronically, you represent that (a) you have read and understand the above consent to receive records and notices electronically; (b) you satisfy the minimum hardware and software requirements specified in this Section 12.3; and (c) your consent will remain in effect until you withdraw your consent as specified above in Section 12.1.

11.4         For a paper copy of this Agreement or other communications provided by us to you, you may send an email to support@dokkupay.com with contact information and the address for delivery.

  1. Short Message Service (“SMS”) Communications

12.1         If you choose to open an Account, Dokkupay may send you SMS messages. You agree to receive SMS messages to each telephone number provided by you to Dokkupay, regardless of whether such telephone number is on a corporate, state or federal do-not-call registry.  You certify, represent and warrant that the telephone number that you have provided to us is your number and not someone else’s. You represent that you are permitted to receive SMS at the telephone number you have provided to us. You agree to alert us whenever you stop using a particular telephone number.

12.2         Any such SMS messages sent to you by Dokkupay will be to verify your phone number or service any upcoming or overdue payments associated with the Extended Repayment Feature— Dokkupay will not send you advertisements or marketing-related SMS. You understand that such SMS may be placed using an automatic telephone dialing system or may include automated SMS messages. You agree that you are responsible for any message, data rates or fees that your telephone service provider charges in relation to SMS messages sent and received by you. If you have any questions regarding those rates, please contact your wireless carrier.

  1. Dispute Resolution

THIS SECTION CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. THEY AFFECT EACH PARTY’S RIGHTS CONCERNING THE RESOLUTION OF ANY DISPUTE (DEFINED BELOW) BETWEEN THE PARTIES.

13.1         To expedite resolution and the cost of any dispute, controversy or claim between you and us related to any dispute or controversy arising from or relating to your use or inability to use the Services, this Agreement or the enforcement of any provision of this Agreement (a “Dispute”), you and we agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon receipt of a written notice (each, a “Notice”). Your address for such Notices is your billing address, or an email to the email address you have provided in your Dokkupay Account. Our address for such notices is: 5.03A, 1 TECH PARK, NO.7 TANJUNG BANDAR UTAMA, BANDAR UTAMA, 47800, PETALING JAYA, SELANGOR MALAYSIA, Attention: Legal, or by email to support@dokkupay.com. Any Notice from you must include your name, pertinent Account information, a brief description of the Dispute, and your contact information, so that we may evaluate the Dispute and attempt to informally resolve the Dispute. Any Notice from us will include pertinent Account information, a brief description of the Dispute, and our contact information, so that you may evaluate the Dispute and attempt to informally resolve the Dispute. If the informal negotiations are successful, no further action is necessary.

13.2         IF THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE THROUGH INFORMAL NEGOTIATIONS, THE PARTIES AGREE THAT EITHER YOU OR WE MAY ELECT TO HAVE THE DISPUTE (EXCEPT THOSE DISPUTES EXPRESSLY EXCLUDED BELOW) FINALLY AND EXCLUSIVELY RESOLVED BY BINDING ARBITRATION. ANY ELECTION TO ARBITRATE BY ONE PARTY WILL BE FINAL AND BINDING ON THE OTHER. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in this Agreement, you and we may litigate in court to compel arbitration, stay proceeding pending arbitration or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

13.3         The parties agree that the following Disputes are not subject to the above provisions concerning information negotiations and binding arbitration: (1) any suit to compel arbitration, stay proceeding pending arbitration or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator; (2) any suit to seek temporary injunctive relief that will remain in place only until an arbitrator can determine whether the relief should be continued, modified or removed; or (3) any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. In addition, either party may assert claims, if they qualify, in small claims court in Malaysia.

13.4         The parties agree that any arbitration will be limited to the Dispute between us and you individually. TO THE FULL EXTENT PERMITTED BY LAW, (1) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER; (2) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS-ACTION PROCEDURES; AND (3) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.

13.5         Arbitration will take place in Malaysia.

13.6         You may opt out of the foregoing arbitration and class action/jury trial waiver provision of this Agreement by NOTIFYING US IN WRITING WITHIN 30 DAYS OF THE DATE YOU LAST PLACED AN ORDER. To opt out, you must send a written notification to us at support@dokkupay.com, Attention: Legal, that includes (i) your Dokkupay Account identification, (ii) your name, (iii) your address, (iv) your telephone number, (v) your email address and (vi) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration and class action/jury trial waiver sections

  1. Applicable Law and Jurisdiction

Except as expressly provided otherwise, this Agreement is governed by, and will be construed under, the laws of Malaysia, without regard to choice of law principles. Judicial proceedings (other than small claims actions) that are excluded from the agreement to arbitrate in Section 10 must be brought in state or federal court unless we both agree to some other location.  You and we both consent to venue and personal jurisdiction there.  You and we both agree to waive their right to a jury trial.

  1. Limitation of Liability

15.1         To the extent not prohibited by law, under no circumstances shall we, our subsidiaries, partners, or affiliates, be liable to you for:  (a) personal injury or any indirect, incidental, consequential, special or exemplary damages, arising from or relating to this Agreement, the use of or inability to use an Dokkupay Account, the Services, or our or your liabilities to third parties arising from any source; or (b) except as required under applicable law, any indirect, incidental, consequential, special or exemplary damages, arising from or relating to the conduct of you or anyone else in connection with the use of an Dokkupay Account or the Services, including, but not limited to, damages arising from your failure to provide us with accurate information or a third party’s failure to correctly verify such information. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY. ACCORDINGLY, SOME OF THIS SECTION MAY NOT APPLY TO YOU. You agree that if any lawsuit or court proceeding is permitted under this Agreement, the aggregate liability of us and our affiliates and suppliers to you for all claims arising out of or related to this Agreement or your use or inability to use the Services will not (other than as may be required by applicable law in cases involving personal injury) exceed the greater of: (a) the amount you any affected order(s) giving rise to such damages, or (b) the amount of five hundred Ringgit Malaysia (RM500.00).  These limitations will apply even if the above stated remedy fails of its essential purpose.

  1. Indemnification

16.1         You agree to release, indemnify and hold harmless us, our affiliates, and our and their respective officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way related to: (a) your access to, use of, or inability to use your Dokkupay Account or the Services; (b) your breach or alleged breach of this Agreement; (c) your violation of any rights of a third party, including but not limited to any negligent or willful misconduct of your employees, contractors, or agents, or a breach of any contracts or other relationships between you and third parties; (d) your violation of any applicable law; or (e) your failure to provide and maintain true, accurate, current and complete information in your Dokkupay Account. You shall cooperate as fully as reasonably required in the defense of any such claim.  Dokkupay reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.  You agree not to settle any matter without the prior written consent of Dokkupay.  For the avoidance of doubt, this indemnification, defense and hold harmless obligation will survive these Terms of Use and the termination of your use of the Services.

  1. Disclaimer of Warranties

17.1         THE SERVICES ARE PROVIDED “AS IS” WITHOUT REPRESENTATION OR WARRANTY, WHETHER IT IS EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITING THE FOREGOING, DOKKUPAY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

17.2         DOKKUPAY DOES NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

17.3         DOKKUPAY does not warrant, endorse, guarantee, or assume responsibility for any product or services advertised or offered by a Seller. DOKKUPAY does not have control of, or liability for, goods or services that are paid for using the Services.

  1. Miscellaneous

18.1         This Agreement is effective until terminated by either party. You may terminate this Agreement by destroying all Services-related materials obtained from us or Dokkupay and paying all amounts you owe (including any fees or expenses incurred) in full. The privileges granted to you under this Agreement will terminate immediately and automatically without notice from us if, in our sole discretion, you fail to comply with any term or provision of this Agreement.

18.2         If any provision of this Agreement (or any portion thereof) is determined to be invalid or unenforceable, the remaining provisions of this Agreement shall not be affected thereby and shall be binding upon the parties and shall be enforceable, as though said invalid or unenforceable provision (or portion thereof) were not contained in this Agreement.

18.3         The failure of Dokkupay to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision in that or any other instance.

18.4         The following provisions of this Agreement shall survive termination of your use or access to the Services: the sections concerning Dispute Resolution, Applicable Law and Jurisdiction, Limitation of Liability, Indemnification, Disclaimer of Warranties, and Miscellaneous, and any other provision that by its terms survives termination of your use or access to the Services.

18.5         This Agreement constitutes and contain the entire agreement between you and us with respect to the subject matter hereof and supersede any prior or contemporaneous oral or written agreements. You and we acknowledge and agree that the other has not made any representations, warranties or agreements of any kind, except as expressly set forth herein

  1. Questions

19.1         If you have any questions, complaints or claims with respect to the Services, please contact us at support@dokkupay.com. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.